1.) Offers: All of our offers are non-binding with regard to price, quantity and delivery date until they are expressly confirmed.

2.) Prices: All prices are calculated in Euro and are quoted ex-works without statutory VAT. The price is determined by the weight or dimensions at the time of dispatch.

3.) Dispatch: We are free to select the shipping method and transport route. Partial deliveries are permitted at any time as long as this is reasonable. Additional costs for rush and express services and any appropriate freight charges shall be borne by the purchaser.

4.) Delivery tolerances: Catalogued articles are delivered in container units / packing units. Any deviations from the order caused by these units are deemed to be approved as long as the deviations in quantities or quality are of an acceptable and customary degree.

5.) Call-off orders: If call-off dates have been agreed, the vendor can demand payment for goods provided on the call-off date. No further reminder is required. If the purchaser does not accept the provided goods on the agreed date, the vendor will store the goods at the cost and risk of the purchaser.

6.) Malfunctions and disruptions: Operational malfunctions, traffic disruptions, fire damage, storm damage, flooding, shortages of labour, power or raw materials, strikes, lockouts, official orders, all types of acts of god and other events that can influence manufacturing and dispatch for which the vendor is not responsible – including those affecting their suppliers – release the vendor from their service obligations for the duration of the disruption.

7.) Retention of title: All delivered goods remain the property of the vendor until all claims against the purchaser have been fulfilled – including open account balances. Assertion of title retention in the case of late payment or if property rights are endangered does not constitute a withdrawal from the contract. The purchaser is obliged to inform the vendor of any seizures or other impairments of the reserved goods immediately and to point out the retention of title to their creditors. Any pledging of the goods is prohibited. The retention of title extends to new products created by processing and mixing the goods as a co-ownership share. The purchaser shall assign to the vendor the charges collected by them on reselling the reserved goods to their customers. The amount will be that billed by the vendor for the delivered goods.

8.) Liability for defects: The vendor is obliged to deliver products that are up to sample quality. Liability for defects with regard to the usability of the goods for the purpose intended by the purchaser is not accepted. Application-specific advice, user instructions and similar are non-binding. They do not exempt the purchaser from checking independently whether the goods are suitable for the intended purpose. This particularly applies to products that are labelled as provisional products or trial products. Claims for any identified defects can only be made within one week of receiving the goods and only before they are processed, combined or mixed with other products. When submitting a complaint, the purchaser must provide the vendor with sufficient samples of the defective goods. If the purchaser determines a material defect, the vendor will replace them with defect-free goods. If the vendor cannot replace the goods or if a replacement delivery fails, the purchaser can withdraw from the contract. Deviations in colour or impairments of other properties of the goods do not constitute material defects. Nevertheless, if the vendor has to pay any damages, the highest amount paid will be agreed to be the purchasing price of the consumed quantity of goods. The film of resin that forms on stone surfaces after jointing, any discolouration caused by water or weathering or cracks in mortar do not constitute defects.

9.) Delivery dates: The dates stated in the offer or other dates agreed in writing are binding (see II point 6). If the purchaser does not meet the preconditions or does not meet them on time, the agreed delivery date is deemed invalid. If the vendor does not deliver by the agreed date, the purchaser is obliged to grant the vendor a grace period of four weeks. Once this period expires, the purchaser is entitled to withdraw from the contract. We accept no liability for acts of god, strikes or war. Insofar that the vendor is liable for damages, they can only be made liable in the case of criminal intent or gross negligence. Any liability for consequential damage due to defects shall be excluded.

10.) Returns: The vendor agrees to accept returned goods under the following conditions: a) The use-by-date has not yet expired. b) The goods and packaging are in perfect condition. c) The vendor determines the value of the credit note to be issued. A maximum of 50% of the product value will be reimbursed.